Support Center
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General Support
Having issues with your account, billing, or need help using Neurochart? Our support team is here to assist.
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[email protected]❓ Frequently Asked Questions
Click on a question to see the answer
What is Neurochart and how does it work?
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Neurochart is an AI-powered trading research tool that provides instant technical analysis for stocks, crypto, forex, and ETFs. Simply enter a ticker symbol, select your timeframe, and our AI analyzes price patterns, technical indicators (RSI, MACD, Moving Averages), support/resistance levels, and generates actionable trade plans with entry points, stop losses, and profit targets. We use real-time data from Yahoo Finance combined with Claude AI for intelligent analysis.
How accurate is the AI analysis?
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Our AI provides technical analysis based on real market data and established trading indicators. Each analysis includes a confidence score (0-100%) that reflects the strength of the signals. However, no analysis tool can predict the market with certainty. We recommend using Neurochart as one input in your research process alongside your own due diligence. Past patterns don't guarantee future results, and all trading involves risk.
What assets can I analyze?
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Neurochart supports analysis for: Stocks (US and international markets - AAPL, TSLA, NVDA, etc.), Cryptocurrencies (BTC-USD, ETH-USD, SOL-USD, etc.), ETFs (SPY, QQQ, VOO, etc.), Forex pairs (EURUSD=X, GBPUSD=X, etc.), and Futures. Just enter the ticker symbol exactly as it appears on Yahoo Finance or TradingView.
What timeframes are available?
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We offer 5 timeframes for analysis: 1 Hour (best for day trading), 4 Hour (day trading and scalping), Daily (swing trading, most popular), Weekly (position trading), and Monthly (long-term investing). The AI adjusts its analysis and trade plan recommendations based on the timeframe you select, with appropriate stop loss percentages and holding period expectations.
How many analyses can I run?
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New users get 3 free analyses to try Neurochart. After that, you'll need a Pro subscription ($19/month) for unlimited analyses. Pro subscribers also get access to all features including multi-timeframe analysis, detailed trade plans, financial data, ownership information, news sentiment, and upcoming events calendar.
How do I cancel my subscription?
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You can cancel your subscription anytime from your Account page. Click "Manage Subscription" to access the Stripe customer portal where you can cancel, update payment methods, or download invoices. When you cancel, you'll retain access until the end of your current billing period. No questions asked, no hassle.
What does the Trade Plan include?
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The Trade Plan tab provides: Setup Quality Grade (A/B/C/D rating), Confidence Score (0-100%), Entry Price & Trigger (specific conditions for entry), Stop Loss (risk management level), Take Profit Targets (multiple targets with percentages), Risk/Reward Ratio, Position Sizing Calculator (based on your account size and risk %), and a Pre-Trade Checklist to validate your trade.
Is my data secure?
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Yes, we take security seriously. We use Supabase for secure authentication and database storage, and Stripe for payment processing - we never store your credit card information. All connections are encrypted via HTTPS. We don't sell or share your personal data or trading research with third parties. Your analysis history is private to your account.
Where does the market data come from?
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We pull real-time and historical data from Yahoo Finance for price data, financials, ownership, news, and events. Charts are powered by TradingView widgets with live streaming data. Our AI analysis is powered by Anthropic's Claude (Sonnet 4), which interprets the data and generates insights. This combination provides institutional-quality data at a fraction of the cost.
Can I use Neurochart for day trading?
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Yes! Select the 1 Hour or 4 Hour timeframe for day trading analysis. The Trade Plan tab shows the "Best Trading Style Right Now" which indicates whether day trading, swing trading, or long-term investing has the highest confidence based on current market conditions. Keep in mind that day trading carries higher risk and the market can move quickly - always use stop losses and proper position sizing.
Why does my analysis say "HOLD" instead of "BUY" or "SELL"?
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A "HOLD" recommendation means the AI doesn't see a clear directional signal at the moment. This happens when: the price is consolidating in a range, indicators are giving mixed signals, or the stock is at a key decision point. Sometimes the best trade is no trade! Waiting for clearer setups often leads to better outcomes than forcing trades in choppy conditions.
How do I interpret the confidence score?
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The confidence score (0-100%) reflects how strongly the technical signals align with the recommendation: 80%+ = Strong signal with multiple confirming indicators, 60-79% = Moderate signal, some confirmation, 40-59% = Mixed signals, consider waiting, Below 40% = Weak or conflicting signals. Higher confidence doesn't guarantee success, but it indicates more technical factors are aligned in that direction.